Reviews & Google Business Profile Manager
The Reviews & Google Business Profile Manager is a managed product that grows and protects your local reputation. We optimise and maintain your Google Business Profile, automatically request reviews from real customers by SMS and WhatsApp, draft AI-assisted replies for your approval, and keep your listing details accurate. It is for local and multi-location SMBs that want more 5-star reviews and a stronger Maps presence without the manual chasing.
Why teams choose Reviews Manager
Local and multi-location SMBs — clinics, salons, restaurants, dealerships, retailers — that rely on Google Maps and reviews to be found and chosen.
More 5-star reviews, accurate listings and faster replies — done for you across every location.
Want it fully custom instead? See our digital marketing service.
What you get
- Automated review requests via SMS and WhatsApp
- AI-assisted replies to every review, for your approval
- Google Business Profile fully optimised and maintained
- Accurate name, hours, services and photos across listings
- Multi-location dashboard with per-branch reporting
- Negative-feedback routing to protect your public rating
What the manager does
When a customer searches for a business like yours nearby, Google shows a short list ranked partly on review quality, recency and profile completeness. The Reviews & Google Business Profile Manager works on all three. After a visit or purchase, it sends a polite review request to your customer by SMS or WhatsApp at the right moment, making it easy for happy customers to leave a 5-star review on Google.
On top of that, we keep your Google Business Profile accurate and complete — hours, services, categories, photos and posts — and we draft thoughtful, AI-assisted replies to every review so your business looks responsive and human. The outcome is a steady stream of fresh reviews, a tidier listing, and a stronger position when locals search.
- Review requests timed to when customers are happiest
- WhatsApp and SMS, because that is what customers open
- Replies drafted for you — you just approve and post
- Listing kept accurate so customers can find and trust you
| Feature | Manual / ad-hoc | Reviews Manager |
|---|---|---|
| Review requests sent | When remembered | Automatic, every job |
| Channel | Maybe email | SMS + WhatsApp |
| Replies to reviews | Sporadic | AI-drafted, fast |
| Negative feedback handled privately first | — | ✓ |
| Listing accuracy across locations | Drifts over time | ✓ |
| Reporting per branch | — | ✓ |
Doing it manually vs the EPIXS Reviews Manager.
- 1Step 1Week 1
Audit & claim
We audit your Google Business Profile(s), fix accuracy issues, and make sure you have verified ownership of every location.
- 2Step 2Week 1-2
Optimise listing
We complete categories, services, hours, photos and posts so each profile is fully built out and search-ready.
- 3Step 3Week 2
Connect requests
We set up automated review requests by SMS and WhatsApp, with private routing for unhappy customers before they go public.
- 4Step 4Ongoing
Run & report
Reviews flow in, we draft replies for your approval, and you get simple monthly reporting per location.
Reviews Manager — FAQs
How quickly will I start seeing more reviews?
Once requests are switched on, new reviews typically start arriving within the first few weeks as your recent customers respond. The pace depends on your customer volume and how readily you can share contact details for review requests.
Can it handle multiple branches?
Yes. The manager is built for multi-location SMBs, with each Google Business Profile maintained separately and a dashboard that reports per branch. Requests, replies and accuracy are handled location by location.
What happens with a negative review?
Wherever possible we route unhappy customers to a private channel first so you can resolve the issue before it becomes public. For reviews that are posted, we draft calm, professional replies for your approval that protect your reputation.
Do I own my Google profile and review data?
Yes, completely. Your Google Business Profile stays under your own Google account and ownership, and all reviews and customer contacts remain yours. EPIXS manages the profile on your behalf without taking ownership away from you.
How is this billed?
It is a monthly managed subscription, priced by number of locations and volume, with no long lock-in. SMS or WhatsApp sending costs are passed through at cost. We confirm the full model in your quote.
Other products
Ready to switch on Reviews Manager?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.