WhatsApp Commerce & CRM Suite
The WhatsApp Commerce & CRM Suite is a branded platform built on the official WhatsApp Business API. It gives you opt-in broadcasts, chatbot flows, a product catalog with checkout, Click-to-WhatsApp ads and a shared team inbox — all under your own number and brand. It is for Indian businesses that sell and support on WhatsApp and want to do it at scale, ban-safe.
Why teams choose WhatsApp Suite
Indian SMBs, D2C brands and service businesses that already do business on WhatsApp and need broadcasts, automation and a team inbox without getting numbers banned.
Run sales, support and broadcasts on India's default commerce channel — from one branded inbox.
Want it fully custom instead? See our business messaging service.
What you get
- Opt-in broadcasts with approved templates, sent at scale
- Chatbot flows for FAQs, lead capture and order updates
- Product catalog and click-to-buy commerce inside chat
- Click-to-WhatsApp ads that turn ad clicks into chats
- Shared team inbox so many agents work one number
- Built on the official API — ban-safe and DLT-aware
What the suite is
The WhatsApp Commerce & CRM Suite turns your WhatsApp number into a full sales and support channel. Instead of one person typing replies on a phone, your whole team works from a shared inbox, customers browse a catalog and place orders inside the chat, and you send offers and updates to opted-in lists using approved templates. It runs on the official WhatsApp Business API, so it works at business volume without the ban risk of grey-market bulk senders.
For most Indian customers WhatsApp is the channel they actually check, with far higher open rates than email or SMS. This suite lets you meet them there — capturing leads from ads, recovering abandoned carts, confirming bookings and answering questions — all under your own brand, with the conversation history saved like a lightweight CRM.
- Broadcasts: launches, offers and updates to opt-in audiences
- Commerce: catalog, cart and order updates inside WhatsApp
- Automation: welcome flows, cart recovery, reminders
- Shared inbox: many agents, one number, full history
| Feature | Free Business app | EPIXS WhatsApp Suite |
|---|---|---|
| Best for | One person replying | Teams, sales & scale |
| Opt-in broadcasts to lists | — | ✓ |
| Chatbot flows & automation | — | ✓ |
| Multiple agents on one number | — | ✓ |
| Product catalog & commerce | Basic | ✓ |
| Click-to-WhatsApp ad routing | — | ✓ |
| Ban-safe at high volume | Risky | ✓ |
Free WhatsApp Business app vs the EPIXS Commerce & CRM Suite.
- 1Step 1Week 1
Number & approval
We set up your WhatsApp Business API account, verify your business and get your number onto the official platform with a green-tick path where eligible.
- 2Step 2Week 1-2
Templates & flows
We build opt-in lists, submit message templates for approval, and configure chatbot flows for FAQs, lead capture and order updates.
- 3Step 3Week 2
Catalog & inbox
We load your catalog, connect Click-to-WhatsApp ads, and set up the shared team inbox with roles for your agents.
- 4Step 4Ongoing
Launch & optimise
You go live, we track delivery and replies, and we refine templates and flows so more chats turn into orders.
WhatsApp Suite — FAQs
How long until my WhatsApp number is live on the suite?
Most accounts are live within one to two weeks. The main variable is WhatsApp's business verification and template approval, which we manage end-to-end. We keep your existing number where possible so customers see continuity.
Can my whole team reply from one WhatsApp number?
Yes. The shared team inbox lets multiple agents handle conversations on a single business number, with assignment, notes and full chat history. That removes the single-phone bottleneck most businesses hit on the free app.
Is bulk messaging on WhatsApp allowed and safe?
It is, as long as it is done the official way. We use the WhatsApp Business API with opt-in lists and approved templates, which is permitted and ban-safe. Grey-market bulk senders are what get numbers blocked, and we never use them.
Who owns the contacts and conversations?
You do. Your contact lists, chat history and order data belong to your business and stay tied to your own account and number. EPIXS operates the platform for you but does not own or resell your customer data.
How is the suite billed?
It is a monthly subscription for the platform and management, with no long lock-in. WhatsApp's own per-conversation charges are billed through at cost. We confirm the model clearly in your quote so there are no surprises.
Other products
Ready to switch on WhatsApp Suite?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.