WhatsApp Catalog & Commerce Setup
WhatsApp commerce lets customers browse your product catalog, add items to a cart and place orders without leaving the chat. We set up your catalog, cart and order flows on the official WhatsApp Business API, connect payments, and automate confirmations, so your WhatsApp becomes a working storefront, not just a place where customers ask 'price?' and wait.
Why choose EPIXS for whatsapp catalog & commerce
Sell on WhatsApp with a product catalog, cart, payments and guided order flows on the official Business API, so customers buy inside the chat. Free quote.
- Turn your WhatsApp into a browsable product catalog
- Let customers add to cart and order inside the chat
- Collect payments without sending them to another app
- Automate order confirmations and status updates
- Reduce 'what's the price?' back-and-forth that loses sales
- Built on the official API, safe for real order volume
From 'price?' messages to a real WhatsApp storefront
Most businesses on WhatsApp still sell the slow way: a customer asks for a price, someone replies hours later, the customer asks for photos, then loses interest. WhatsApp commerce fixes that flow. Customers browse a structured product catalog right inside the chat, see prices and images, add items to a cart and place an order, with confirmations and payment links sent automatically.
We build the whole commerce experience on the official WhatsApp Business API: your catalog with categories and variants, a cart and guided ordering flow, payment collection, and automated messages for order confirmation, dispatch and delivery. It works for product sellers, D2C brands, kirana and retail, and service businesses taking bookings, all without making customers download or open a separate app.
- Structured catalog with categories, variants and prices
- Cart and guided order flow inside the chat
- Payments and automated confirmations end to end
- 1Step 1Setup
Build the catalog
We set up your products, categories, variants, images and prices in your WhatsApp catalog.
- 2Step 2Design
Design order flow
We design the cart and guided ordering journey so customers can buy in a few taps.
- 3Step 3Connect
Connect payments
We connect payment collection and automate confirmation, dispatch and delivery messages.
- 4Step 4Launch
Launch & optimise
We go live, then refine the catalog and flow based on what customers actually order.
| Feature | Manual chat selling | WhatsApp commerce |
|---|---|---|
| Browsable product catalog | — | ✓ |
| Cart & structured ordering | — | ✓ |
| In-chat payment collection | Manual | ✓ |
| Automated order confirmations | — | ✓ |
| Scales beyond one person replying | — | ✓ |
| Runs on the official API | Varies | ✓ |
Manual WhatsApp selling vs a proper commerce setup.
WhatsApp Catalog & Commerce — FAQs
Can customers actually pay inside WhatsApp?
Yes. We connect payment collection so customers receive a payment link or flow as part of ordering, then get an automatic confirmation, without being sent off to a separate app to figure it out.
Do customers need to install anything?
No. The catalog, cart and ordering all happen inside WhatsApp, which they already have. That low friction is exactly why WhatsApp commerce converts better than pushing people to a separate app or site.
Does this work for services, not just products?
Yes. Service businesses can use the same flow for bookings and enquiries, presenting options, capturing details and confirming, with payment where relevant. We shape the flow to what you sell.
Can it connect to my inventory or CRM?
Yes. We can integrate WhatsApp orders with your inventory, CRM or order-management system so stock and customer records stay accurate and nothing is re-typed by hand.
How is it priced?
Pricing depends on catalog size, payment and system integrations, and automation. We scope your setup and provide a clear quote with a defined engagement model.
Ready to get started with whatsapp catalog & commerce?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.