WhatsApp AI Chatbot for 24/7 Support and Lead Capture
A WhatsApp AI chatbot is an AI assistant that runs on the official WhatsApp Business API to answer customer questions, capture leads and book appointments 24/7, right where your customers already chat. Built task-specific and Meta-compliant, it handles support, order updates and reminders, then hands off to a human when a conversation needs judgement.
Why choose EPIXS for whatsapp ai chatbot
A task-specific, Meta-compliant WhatsApp AI chatbot that answers FAQs, captures leads and books appointments 24/7 on the WhatsApp Business API. Free quote.
- Answer customer messages instantly on WhatsApp, 24/7, even after hours
- Capture and qualify leads, then push them to your CRM automatically
- Reply in Hindi, English and regional languages from one assistant
- Send automated reminders, order updates and follow-ups within policy
- Built task-specific and Meta-compliant, not a banned general-purpose bot
- Escalate cleanly to your team with the full chat history attached
Why WhatsApp is the right channel for an AI assistant in India
WhatsApp is where most Indian customers already are, so meeting them there removes the friction of installing an app or remembering a portal login. A WhatsApp AI chatbot answers pre-sales questions, shares order and booking status, sends reminders and re-engages old leads, all inside a thread the customer checks constantly. Because it runs on the official WhatsApp Business API, it can also message proactively within Meta's template rules, which is what makes appointment reminders, payment nudges and offer broadcasts possible.
The practical win is coverage. Enquiries arrive at midnight, on Sundays and during festival rushes faster than a small team can reply. The assistant answers every one immediately, takes the contact details, and only escalates conversations that genuinely need a person. Fewer leads slip away and your team stops answering the same questions all day.
- Pre-sales: answer questions and capture the enquiry before the lead goes cold
- Support: share order or booking status, handle common requests
- Proactive: reminders, payment nudges and offers within Meta templates
| Feature | General-purpose bot | EPIXS task-specific assistant |
|---|---|---|
| Allowed under Meta's 2026 policy | — | ✓ |
| Scoped to your business tasks | — | ✓ |
| Trained on your real content | Rarely | ✓ |
| Captures and routes leads | Basic | ✓ |
| Human escalation with history | — | ✓ |
| Risk to your WhatsApp number | High | Low |
A compliant task-specific WhatsApp assistant vs a banned general-purpose bot.
- 1Week 1Foundation
Discovery & access
We map your top use cases and set up the WhatsApp Business API on your verified number.
- 2Week 1-2Build
Build & train
We train the assistant on your FAQs and services and design the supported task flows.
- 3Week 2Connect
Integrate
Connect your CRM, booking or order systems and approve message templates with Meta.
- 4Week 3Launch
Test & launch
We test real conversations, tune answers and escalation, then go live.
- 5OngoingOptimise
Tune & improve
We review real chats, close knowledge gaps and keep templates compliant.
WhatsApp AI Chatbot — FAQs
Is a WhatsApp AI chatbot still allowed after Meta's 2026 ban?
Yes, as long as it is task-specific. Meta banned open, general-purpose chatbots on the WhatsApp Business API in 2026 but still allows assistants scoped to your own support, sales and booking tasks. We build exactly that kind of compliant assistant.
Do I need the official WhatsApp Business API?
Yes. A proper AI chatbot runs on the official WhatsApp Business API, not the consumer app. We handle the setup on your verified business number, including template approval for any proactive messages.
Can it reply in Hindi and regional languages?
Yes. The same assistant understands and replies in Hindi, English and major regional languages, automatically matching the language the customer uses, which is a real advantage for Indian SMBs.
Will it capture leads into my CRM?
Yes. The assistant qualifies enquiries inside the chat and pushes the contact details and conversation to your CRM or sales tool, so nothing is lost and your team can follow up.
How much does a WhatsApp AI chatbot cost?
It uses a build-plus-retainer model: a setup that scales with your use cases and integrations, plus a monthly retainer for hosting, tuning and usage. WhatsApp also adds Meta's per-conversation charges. We quote per project, so ask for a free quote.
Ready to get started with whatsapp ai chatbot?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.