AI Customer Support Bot Trained on Your Docs and FAQs
An AI customer support bot is an assistant trained on your own documentation, FAQs and policies that resolves customer questions across your website and WhatsApp 24/7. It gives grounded answers instead of guesses, deflects repetitive tickets, and hands off to a live agent with full context the moment a query needs a human.
Why choose EPIXS for ai customer support
An AI support agent for web and WhatsApp, trained on your docs and FAQs, with clean live-agent handoff so customers get real answers 24/7. Free quote.
- Resolve common support questions instantly across web and WhatsApp
- Ground every answer in your real docs, FAQs and policies
- Deflect repetitive tickets so agents handle only complex cases
- Hand off to a live agent with the full conversation history attached
- Support customers in Hindi, English and regional languages
- Improve over time as we review chats and close knowledge gaps
Support that actually knows your business
A generic chatbot guesses. A proper AI support agent is grounded in your own knowledge: help articles, product docs, policies, past tickets and FAQs. We connect that content using retrieval-augmented generation, so when a customer asks about returns, delivery timelines or a specific feature, the answer comes from your material, not the model's imagination. That is the difference between deflecting a ticket and creating an angry follow-up.
The agent runs on both your website widget and WhatsApp, so a customer can start on the site and continue on WhatsApp without repeating themselves. Routine questions get resolved instantly, around the clock. Anything that needs judgement is escalated to a human with the full thread attached, so your agent picks up mid-conversation instead of starting from scratch.
- Grounded answers from your docs, not generic guesses
- One agent across website and WhatsApp
- Clean escalation with full context for your team
- RAG (Retrieval-Augmented Generation)
- A technique that retrieves relevant passages from your own content and feeds them to the model so answers stay grounded in your business, not invented.
- LLM (Large Language Model)
- The underlying AI that understands and generates natural language. We use leading LLMs but constrain them with your content and guardrails.
- Ticket deflection
- Resolving a customer query automatically so it never becomes a support ticket your team has to handle.
- Live-agent handoff
- Transferring a conversation to a human, with full history, when the AI hits a limit or the customer asks for a person.
| Feature | Generic chatbot | EPIXS support agent |
|---|---|---|
| Trained on your docs and FAQs | — | ✓ |
| Grounded answers (RAG) | — | ✓ |
| Live-agent handoff with context | Basic | ✓ |
| Web + WhatsApp from one brain | Limited | ✓ |
| Multilingual (Hindi + regional) | Rare | ✓ |
| Improves from real chat reviews | — | ✓ |
A generic chatbot vs an AI support agent grounded in your knowledge base.
- 1Week 1Foundation
Gather knowledge
We collect your docs, FAQs, policies and common tickets, and define what the agent should and should not answer.
- 2Week 1-2Build
Build & ground
We index your content with RAG, design flows and set guardrails and escalation rules.
- 3Week 2Connect
Integrate
Connect the website widget, WhatsApp and your helpdesk or CRM for handoff and logging.
- 4Week 3Launch
Test & launch
We run real support scenarios, tune answers and handoff, then go live.
- 5OngoingOptimise
Review & improve
We audit chats, fix gaps and keep the knowledge base current.
AI Customer Support — FAQs
How is this different from a basic chatbot?
A basic chatbot follows scripts and guesses. Our support agent is grounded in your actual docs and FAQs using RAG, so it gives accurate, business-specific answers and hands off to a human with full context when needed.
What content do you train it on?
Your help articles, product docs, policies, FAQs and, where useful, past support tickets. The more accurate your source material, the better the agent performs. We help you organise it during setup.
What happens when the bot can't answer?
It escalates to a live agent and passes the entire conversation along, so your team picks up mid-thread instead of starting over. You control the rules for when handoff happens.
Does it work on WhatsApp as well as the website?
Yes. The same agent runs on your website widget and the official WhatsApp Business API, so customers get consistent answers wherever they reach you.
How much does an AI support agent cost?
It uses a build-plus-retainer model: setup that scales with your content and integrations, plus a monthly retainer for hosting, usage and tuning. We quote per project, so ask for a free quote.
Ready to get started with ai customer support?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.