Cloud Telephony, IVR & Missed-Call Lead Capture
Cloud telephony gives your business a professional phone system, IVR menus, virtual and toll-free numbers, call routing, recording and analytics, with no hardware to buy. It also unlocks uniquely Indian lead plays like missed-call capture and voice broadcasting. We set up the number, the menus and the routing, and integrate calls with your CRM so no enquiry slips through.
Why choose EPIXS for cloud telephony & ivr
Cloud telephony, IVR menus, virtual & toll-free numbers, missed-call lead capture, call routing, recording and analytics, a professional phone system with no hardware. Free quote.
- A professional IVR and virtual number with no hardware
- Never miss a lead with missed-call capture and auto-callback
- Route calls to the right person, team or location automatically
- Record and track every call for quality and follow-up
- Capture leads cheaply with missed-call and click-to-call
- Connect calls to your CRM so every enquiry is logged
A phone system in the cloud, plus India-only lead plays
Cloud telephony replaces the old PBX box with software. You get a virtual or toll-free number, an IVR menu ('press 1 for sales'), smart call routing, recording and call analytics, all managed online and scalable instantly. It makes a small business sound established and makes sure calls reach the right person instead of ringing out. But the real magic in India is the lead-capture layer on top: missed-call solutions, where a customer gives a missed call to register interest or get a callback, and voice broadcasting for announcements. These are low-cost, high-response lead tactics that work brilliantly for real estate, coaching, services and campaigns.
We set up the number, design the IVR and routing around how your business actually handles calls, and connect everything to your CRM so every call becomes a tracked, followed-up lead, not a missed opportunity.
- IVR menus, virtual/toll-free numbers and smart call routing
- Missed-call lead capture with automatic callback
- Call recording, tracking and CRM logging
Where cloud telephony pays off
Different businesses use it differently, and we tailor the setup. Real estate and coaching institutes use missed-call and IVR to capture and route a flood of campaign enquiries without losing any. Clinics and hospitals use IVR for appointment lines and call routing across departments. Multi-location and service businesses use one virtual number with intelligent routing so customers always reach someone. Sales teams use call recording and tracking to improve and to tie calls back to campaigns. And because it pairs naturally with WhatsApp and SMS, you can build a complete lead-capture stack, an ad or missed call starts the lead, WhatsApp and SMS nurture it, and your CRM keeps it all in one place.
Cloud Telephony & IVR — FAQs
What is cloud telephony?
It's a phone system delivered as software, virtual or toll-free numbers, IVR menus, call routing, recording and analytics, with no hardware. You get an established, scalable phone presence managed entirely online.
How does missed-call lead capture work?
A customer gives a missed call to your number to register interest or request a callback. The system logs their number, can trigger an automatic callback or SMS, and pushes the lead to your CRM, a very low-friction, low-cost lead source.
Can I route calls to different teams or locations?
Yes. We design IVR menus and routing rules so calls reach the right person, team or branch automatically, by menu choice, time of day or availability, so no customer is left ringing out.
Does it integrate with my CRM and WhatsApp?
Yes. We log calls to your CRM and can pair telephony with WhatsApp and SMS so a call-based lead is nurtured across channels and tracked in one place, a complete lead-capture stack.
How much does cloud telephony cost?
There's a setup plus a monthly subscription based on numbers, channels and call volume. We configure and manage it and quote per project. Get a free quote for your setup.
Can I get a professional business number with a press-1 menu and never miss calls?
Yes. We give you a virtual business number with a press-1 menu, route calls to the right person, and capture every missed call with an automatic callback, so your business sounds established and no enquiry is lost.
Do you provide IVR, call routing, recording, missed-call APIs and CRM integration?
Yes. We configure multi-level IVR, smart routing, call recording and analytics on platforms like Exotel, MyOperator or Knowlarity, plus missed-call and click-to-call APIs, all integrated with your CRM for full call-to-lead tracking.
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Ready to get started with cloud telephony & ivr?
Tell us your goals and get a free, no-obligation proposal — usually within one business day.